Superior Imaging Solutions

Frequently Asked Questions

Most questions can be answered by viewing the instructional videos on our YouTube channel via the YouTube player or the direct links below.

Completing a cephalometric analysis, Tutorial 1.

Customizing a cephalometric analysis, Tutorial 2.

Dr. Ceph and Dr. View: Frequently Asked Questions

Q. Why should I buy your imaging system?
We were the first company to provide a melded image, where you see both hard and soft tissue at the same time. Our system is competitively priced, yet still gives you a high quality, highly functional, easy to use system.
Q. Do your programs run on Microsoft Windows 7?
Yes. After installing Dr. View, right click on the Dr. View icon and choose Properties. Click the Compatibility tab and check "Run this program in compatibility mode for Windows XP (Service Pack 2)" and "Run this program as an administrator" boxes.
Q. Do I have to purchase my hardware from you?
No. The programs will perform best on a computer with a current operating system. We recommend that the programs be used on a machine dedicated to the work-up and case presentation. We also recommend that you purchase your hardware from your local distributor, however, we can provide a complete system or any components that you can not find locally. We will configure the system according to our technical specifications and make sure there are no incompatibilities with the hardware and the software.
Q. Can I use my video camera with your system?
Yes, as long as you have some means of capturing a still image from the video stream. We recommend a good quality digital camera which produces an image with a resolution greater than 1344x1024.
Q. Can I customize the cephalometric analyses in Dr. Ceph?
Yes. We have designed Dr. Ceph to provide you with the ability to easily modify an existing analysis or create a new analysis. Different norms can be applied to the same variable used in different analyses.
Q. What size hard drive do I need to store these high resolution images?
Depending on the size of your practice, a 100GB hard drive should be sufficient. We recommend that all of a patient's images be permanently stored on recordable compact discs. Each disc would then be stored in the patient folder and the images removed from the hard drive. A CD-ROM recordable disc will hold about 300 high resolution images and they cost about $1 each. Using this approach, we do not need to compress the images which typically causes loss of image quality.
Q. Do you have a demo version of the software?
Yes. The demo versions of the programs are available on our demo page. With the demo versions, you will be able to sample all of the products' features using the images provided with the demo. The demo version will also indicate if your existing computer system will support our products.
Q. Can I network the programs?
Yes. Both programs are available in a networking version by purchasing an Additional Workstation (Network) license.
Q. Will your programs allow me to store the patient data on a removable drive so that I will have access to the data at my satellite or home office computer?

Yes. There are several ways to accomplish this:

1) You can copy the Patient's file folder (C:\Users\Public\Documents\Fyitek\Cabinet\Patients\xxxx) and case file in the Index folder (C:\Users\Public\Documents\Fyitek\Cabinet\Index\xxxx.case) to a removable storage device, and then copy these files/folders back to the proper folder on the home/satellite machine, or vice versa.

2) You can also choose for your removable storage device to become your permanent patient storage location. Point the Preferences (within DrCephJr, go to Case/Preferences/Directories) on both machines to the removable storage drive. You will need to copy C:\Users\Public\Documents\Fyitek\Cabinet\ to the removable storage drive. With this option the program will only function properly if the removable drive is present.

3) The option we recommend is using a free program called SugarSync (www.sugarsync.com). Install SugarSync and choose your Fyitek folder (C:\Users\Public\Documents\Fyitek\) as a SugarSync folder. Then, install SugarSync on the home/satellite machine, login under the same login information and choose "sync to this computer". Select the Merge option and browse to the C:\Users\Public\Documents\Fyitek\ folder. This will allow your patient files to automatically update at both locations.

Q. Do you provide technical support?
Technical support is provided free of charge for 30 days. A software Maintenance Agreement is also available which will provide technical support and software upgrades on a yearly basis. The software Maintenance Agreement is $450 per year for Dr. Ceph and $400 per year for Dr. CephJr and Dr. View.
Q. Do you provide on-site training?
Yes. Both programs were designed to be very simple to learn and use. If you would prefer to have one of our specialists train you and your staff, there is a small fee associated with this service.
Q. Since the system is an effective method for presenting information to the visually impaired, does it qualify for a tax credit?
There are some requirements and exceptions under the Internal Revenue Code, Section 44; but in most instances you should be eligible for this tax credit. Please consult your tax advisor or CPA to determine your eligibility.
Q. Will your system save me money?
Yes. The amount you save is dependent upon how fully you utilize our programs and the amount of time or money you are currently spending on the functions which our programs will replace. For example, by utilizing the digital camera, you will eliminate all photo processing expenses. The amount of time spent on cephalometric analyses is greatly reduced because it is only necessary to identify the radiological points on the computer monitor - the calculations are made instantly. The amount of storage space can be greatly reduced by photographing all models and storing the digital image on the patient's CD-ROM.
Q. Can I expect an increase in the number of cases I start each year as a result of using your software?
Yes. Our products were designed to increase patient acceptance of proposed treatment plans by utilizing state-of-the-art computer software and hardware.
Q. Does your Cephalometric program have the ability to morph the patient's profile to illustrate the effects of dental or surgical movement?
Yes. When you do a dental or skeletal projection (VTO) in Dr. Ceph, we start by identifying the amount of hard tissue movement the practitioner expects to accomplish and then the computer morphs the soft tissue at a specified percent of hard tissue movement.
Q. Do your programs run on my Apple computer?
Yes. You will need to have a program to emulate Windows XP. Two options are Parallels (www.parallels.com) or Fusion (www.vmware.com).